Privacy Policy

Effective Date: May 2026

 

1. Introduction
   At KADILLAQ, your privacy and trust are at the core of everything we do. This policy explains how we collect,
   use, disclose, and safeguard your information.

2. Information We Collect
   • Personal Information: Name, email address, phone number, and shipping/billing addresses.
   • Payment Details: Processed securely by encrypted payment partners.
   • Usage Data: IP address, browser type, and device parameters.
   • Marketing Preferences: Where you provide explicit consent.

3. How We Use Data
   We use information to process and fulfill orders, manage user accounts, optimize website performance, handle
   customer queries, and send brand updates where explicitly opted-in.

4. Data Sharing
   KADILLAQ does not sell, rent, or trade user data. Relevant information may be shared only with essential
   service providers such as secure payment gateways and logistics/courier partners to fulfil transactions.

5. Cookies
   KADILLAQ uses cookies to optimize website performance, analyse web traffic, and remember user preferences.
   Cookies can be disabled through browser settings.

6. Data Security
   KADILLAQ  deploys electronic, administrative, and managerial safeguards intended to protect personal
   information from unauthorized access, alteration, or disclosure.

7. User Rights
   Users may request access to, rectification of, or permanent erasure of their personal data stored with
   KADILLAQ by emailing privacy@kadillaq.com.

8. Children's Privacy
   The KADILLAQ platform is not directed at children under the age of 13, and KADILLAQ does not knowingly
   collect information from children.

9. Policy Updates
   Updates to this policy will be published on the website with a modified effective date.

10. Grievance Redressal
    In accordance with the Consumer Protection (E-Commerce) Rules, 2020, KADILLAQ's Grievance Officer details
    should be published on the website.

11. Privacy Contact
    For privacy-related queries: privacy@kadillaq.com

12. Grievance Officer Details

Grievance Officer: [Founder's Name / Designated Officer]
Designation: Grievance Redressal Officer
Email Contact: support@kadillaq.com

Official Address: KADILLAQ Headquarters, [Your Physical/Registered Business Address, India]​

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Social Media & Content Policy (Instagram & YouTube Integration)

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1. User-Generated Content (UGC) Policy: By tagging @Kadillaq or using our official brand hashtags, you grant us a non-exclusive, royalty-free, worldwide right to repost, share, or feature your content on our official social media channels, marketing materials, and website.

2. Social Media Support Disclaimer: Our social media platforms (Instagram, YouTube, etc.) are dedicated strictly to community engagement, storytelling, and building in public. Official customer support regarding orders, payments, returns, or cancellations will NOT be entertained via Instagram DMs or video comments. All formal inquiries must be directed to our official helpdesk at support@kadillaq.com.

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Digital Policy

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1. Product Representation: Website images, videos, visual lookbooks, and descriptions are for
   representation purposes. Actual product colors, textures, and fits may vary slightly due to professional
   studio lighting, digital device screen profiles (sRGB/Display P3), or minor fabric batch dyeing variations.

2. Digital Communication: Our social media platforms (Instagram, YouTube, etc.) are dedicated strictly to community engagement, storytelling, and building in public. Official customer support regarding orders, payments, returns, or cancellations will NOT be entertained via Instagram DMs or video comments. All formal inquiries must be directed to our official helpdesk at support@kadillaq.com.

3. IP Protection: KADILLAQ® holds global proprietary rights to all visual and structural content. Digital theft,
   lookalike copying, or unauthorized commercial use will trigger immediate legal action under intellectual
   property laws.

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Shipping & Processing Policy

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1. Shipping Scope
   KADILLAQ delivers across all major and serviceable pincodes within India.

2. Processing & Dispatch
   Orders enter quality-check, standard packaging, and dispatch within 1–3 working days from payment or COD
   confirmation. Processing times can extend slightly during new drops, major festivals, or national holidays.

3. Delivery Timelines
   • Metros & Tier 1 Cities: 3–6 working days.
   • Tier 2 & Tier 3 Cities: 5–9 working days.
   • Remote Locations & Special Zones: 7–12 working days.

4. Tracking
   Automated tracking details and live tracking links are shared via email and SMS as soon as the parcel leaves
   the fulfilment centre.

5. Failed Deliveries / RTO
   Courier partners will make up to 3 delivery attempts. If the customer is unreachable, unavailable, or refuses
   delivery, the parcel will automatically return to the warehouse. Re-shipping such orders will incur additional
   shipping charges.

6. Damaged Package
   If the outer courier bag or mailer box is tampered with, cut, or completely open at delivery, do not accept the
   delivery. Contact KADILLAQ Customer Support within 24 hours with a clear unboxing/rejection proof video.

7. Customer Responsibility
   KADILLAQ is not liable for delivery failures, delays, or permanent losses caused by incorrect shipping
   addresses, wrong pincodes, or unreachable mobile numbers submitted by the customer at checkout.

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Delivery Regulations

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1. Timelines: Metros & Tier 1 Cities: 3–6 working days.
   Tier 2 & Tier 3 Cities: 5–9 working days.
   Remote Locations & Special Zones: 7–12 working days.

2. Real-Time Tracking: Automated tracking details and live tracking links are shared via email and SMS as
   soon as the parcel leaves our fulfillment center.

3. Failed Deliveries (RTO): Courier partners will make up to 3 delivery attempts. If the customer is unreachable, unavailable, or refuses delivery, the parcel will automatically return to our warehouse. Re-shipping such orders will incur additional shipping charges.

4. Damaged Package Policy: If the outer courier bag/mailer box is tampered with, cut, or completely open at
   the time of delivery, DO NOT ACCEPT THE DELIVERY. Contact Kadillaq Customer Support within 24
   hours of the incident along with a mandatory clear unboxing/rejection proof video.

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Return & Exchange Policy

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1. 2-Day Return Window
   KADILLAQ offers a strict 2-day (48-hour) return and exchange window from the official timestamp of delivery.
   Requests submitted after 48 hours of delivery will not be accepted.

2. Return Conditions
   Products must be unused, unwashed, and in their original pristine condition with all tags, labels, and original
   packaging completely intact.

3. Non-Returnable Orders
   • Products purchased during special promotional sales or flash discounts.
   • Products purchased using coupon codes.
   • Products that have been worn, washed, altered, damaged, or otherwise used.
   • Products returned without original tags, labels, or packaging.
   • Products returned after the 48-hour return window.

4. Refund Processing
   Once the returned item is received at the KADILLAQ fulfillment center and successfully passes the quality
   check, the refund will be initiated within 5–7 working days.

5. Refund Method
   Refunds will be issued to the original payment method or as KADILLAQ store credit, as applicable.

6. Exchanges
   Size or variant exchanges must be initiated within 2 days of delivery and are subject to live inventory availability.
   If the required size or variant is unavailable, a standard refund or store credit will be issued upon receipt and
   approval of the original item.

7. Damaged Package
   If the outer courier bag or mailer box is tampered with, cut, or completely open at the time of delivery, customers
   should not accept the delivery and should contact KADILLAQ Customer Support within 24 hours with the
   required proof.

8. Contact
   For refund, return, or exchange queries: support@kadillaq.com.

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Cancellation Policy

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1. Order Cancellation
   Cancellations are permitted strictly before the order is shipped.

2. After Dispatch
   Once an item has been handed over to the logistics partner and dispatched, cancellations are fully blocked.

3. COD Orders
   COD orders are subject to KADILLAQ's verification process. Unverified or unresponsive orders may be
   automatically cancelled before dispatch.

4. RTO / Refused Delivery
   If a customer is unreachable, unavailable, or refuses delivery, the parcel may return to the KADILLAQ
   warehouse. Re-shipping such orders will incur additional shipping charges.

5. Support
   For cancellation queries, contact support@kadillaq.com. Official customer support regarding cancellations is not
   handled through Instagram DMs or video comments.

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